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Welcome to our comprehensive guide tailored for beginner PMU (Permanent Makeup) artists and those looking to boost their confidence and skills in sales and customer service. Whether you're new to the industry or simply seeking to refine your approach, this guide is designed to support your growth and success.


What You'll Find Inside:


  • Customer Service Key Points:

    • Effective Consultations: Learn the consultation steps to make your client close with you.
    • Active Listening: Understand your client's needs and concerns by listening attentively and knowing what to offer them.
    • Clear Communication: Learn what to say to provide clear, concise, and accurate information to clients to ensure boundaries and client satisfaction.
    • Professionalism: Maintain a professional demeanor in all interactions, regardless of the situation, with examples of situations and prompts for handling them.
    • Timeliness: Use our copy-and-paste newsletter/message funnel to respond promptly to client inquiries and follow up as needed.
    • Consistency: Ensure a consistent quality of service in every client interaction by using our prompts.
    • Feedback: Encourage and value client feedback to continually improve your services with our newsletter templates.
  • Copy-and-Paste Prompts for Client Message Threads:

    • Handling Complaints: Effective responses to client concerns and issues.
    • No-Show Policy Enforcement: Professional ways to address missed appointments.
    • Appointment Reminders: Templates for reminding clients of upcoming appointments.
    • Dealing with Rude Clients: Strategies for maintaining professionalism.
    • Requesting Deposits: How to ask for deposits and enforce non-show policies.
  • Step-by-Step Sales Funnel:

    • A detailed sales funnel process to convert leads into clients within 30 days.
    • Techniques for nurturing leads and building lasting client relationships.
    • Strategies to close sales and ensure client satisfaction.


This guide aims to enhance your customer service skills and

streamline your sales process, making it easier for you to manage your business efficiently and effectively. With these tools, you'll be well-equipped to handle any situation professionally and turn prospects into loyal clients.


For more information about up coming trainings and questions, please email us at

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Posh Permanent Makeup is a Trademark of Posh Permanent Makeup, LLC.

Trademarks may be registered in some jurisdictions.

All other trademarks are the property of their respective owners.


No part of this publication may be reprinted, copied or transmitted by hand or with mechanical or electronic systems or used for an another business purpose without prior written permission.



As all files are digital, and no physical products are shipped, digital downloads are not eligible for refunds. Kindly message me to seek any clarification before you proceed with the purchase.
Please take a moment to read the shop policies.


• All our templates come with a single-use license.
• You may use a template to create one single end product. The template may not be used to create multiple versions for various projects.
• The template will be available for 1 year from the day of purchase


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